Terms and Conditions

Users must be at least 18 years of age and legally authorized to bind their employing practice or company to these Terms. By accessing OTU, you represent and warrant that you meet these eligibility requirements.

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, available at [PRIVACY POLICY URL]. By using OTU services, you consent to the data practices described therein. We collect information including name, email address, practice information, payment information, course progress, and usage data. We comply with applicable data protection laws including the California Consumer Privacy Act (CCPA) and, where applicable, the General Data Protection Regulation (GDPR).

**International Use:** OTU is based in the United States. Users outside the United States (including those in Canada, Australia, and other countries) acknowledge that their personal information may be transferred to, processed, and stored in the United States, where data protection laws may differ from those in their country of residence. By using our services, international users consent to such transfer and processing and agree that these Terms and US law shall govern their use of OTU services.

**International Users:** OTU is based in the United States, and our services are governed by Arizona law as stated in Section 15. Users outside the United States (including those in Canada, Australia, and other countries) may access our platform. By using OTU services, international users acknowledge that their personal information will be processed and stored in the United States and agree to the application of US and Arizona law as set forth in these Terms.

Each course license is assigned to one individual user, is non-transferable, and may not be shared. Account credentials are personal and confidential, and you are responsible for maintaining their security.

**License Duration:** Each course license provides access for ninety (90) days from the date of purchase ("License Term").

**Extensions:** If additional time is needed, users may purchase an extension for a fee on or before the original expiration date. Extensions provide an additional thirty (30) days of access commencing from the original expiration date. Extensions purchased after the License Term has expired cannot restore access or extend the original license period.

**No Service Failure:** Expiration of the License Term is a normal conclusion of the license period and does not constitute a service failure, technical error, or grounds for refund, credit, or chargeback.

OTU reserves the right to suspend or terminate access for misuse, violation of these Terms, or any activity that may harm OTU, its users, or third parties.

OTU courses are delivered through an online learning platform. Course content may include narrated lessons, written materials, workbooks, worksheets, templates, Excel trackers, assessments, downloads, and supporting resources. OTU may add video-based lessons or additional formats in the future.

**Self-Paced Training:** Unless expressly stated in writing at the time of purchase, courses are provided as self-paced, online training only and do not include live calls, consulting, or real-time support within the platform.  Access is for 90 days from the date of purchase.

**Optional Coaching:** Individual coaching services are available for an additional fee. Coaching is offered independently of course enrollment and is not included with course purchase unless specifically stated at the time of purchase.

OTU reserves the right to update, modify, suspend, or remove content at any time as part of ongoing platform operations. While we strive for consistent service, OTU does not guarantee uninterrupted access or that services will be error-free.

All course materials, including but not limited to narration, videos (if offered), text, graphics, workbooks, templates, Excel trackers, downloads, software, and resources, are the exclusive property of OTU or its licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use materials solely for internal training by the licensed user within your employing practice.

Content may not be copied, recorded, reproduced, distributed, publicly posted, sublicensed, shared with individuals who have not purchased or been assigned a valid license, sold, rented, leased, or used for commercial purposes outside your practice. You may not remove copyright or proprietary notices, create derivative works, or reverse engineer any software or attempt to access source code.

All purchases are final. No refunds are issued once access is granted, except where required by applicable law. Refunds may be provided:

Within 7 days of purchase, if no course content has been accessed

If OTU permanently discontinues a course before you have had a reasonable opportunity to complete it

In cases of technical issues preventing access that OTU cannot resolve within 30 days of your notice

Payments are processed securely through Stripe, our third-party payment processor. OTU does not store full payment card details. Failure to complete a course within the License Term does not entitle the user to a refund or partial refund.

Chargebacks or payment disputes may result in immediate suspension of access pending resolution. If resolved in OTU's favor, access will be restored; otherwise, termination will be final.

OTU uses third-party services including Stripe for payment processing. Your use of such services is subject to their respective terms of service and privacy policies. OTU is not responsible for third-party services, actions, policies, content, or links. We do not endorse third-party content and are not liable for any damages arising from your use of third-party services.

Account sharing includes providing login access to any individual who has not purchased or been assigned a valid license. Termination does not relieve the user of any payment obligations incurred prior to termination.

Upon termination, your right to access services ceases immediately, and you must cease all use of course materials. Provisions intended to survive termination (including intellectual property rights, disclaimers, limitations of liability, indemnification, and dispute resolution) will continue in effect.

To the maximum extent permitted by law, OTU shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, business interruption, loss of data, loss of use, loss of goodwill, or other intangible losses, even if OTU has been advised of the possibility of such damages.

 OTU's total liability for any claim arising out of or relating to a course or service shall not exceed the amount paid for the specific course giving rise to the claim.

 Some jurisdictions do not allow certain limitations on liability. In such cases, OTU's liability is limited to the greatest extent permitted by law.

You agree to indemnify, defend, and hold harmless OTU, its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees and court costs, arising from or related to:

a) Your use or misuse of OTU services

b) Your violation of these Terms

c) Your violation of any rights of another person or entity

d) Your violation of any applicable law or regulation

e) Unauthorized sharing or distribution of course materials

f) Any content you submit or transmit through services

OTU reserves the right to assume exclusive defense and control of any matter subject to indemnification, and you will cooperate fully with OTU in such defense.

By using OTU, you consent to receive communications from us electronically, including via email, platform notifications, or posted notices. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act).

 Your electronic acceptance of these Terms constitutes your signature and agreement to be bound, equivalent to a handwritten signature.

 You may withdraw consent to electronic communications by contacting us at info@orthoteamuniversity.com, but this may result in termination of your account and services.

Informal Resolution:  Before initiating formal proceedings, you agree to contact OTU to attempt resolution through good faith negotiation for at least 30 days.

• Binding Arbitration:  If informal resolution fails, any dispute, claim, or controversy arising from or relating to these Terms or services shall be resolved through binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA), conducted in Maricopa County, Arizona. The arbitrator's decision shall be final and binding. Judgment on the award may be entered in any court of competent jurisdiction.

• Class Action Waiver:  You and OTU agree that disputes will be resolved individually. YOU WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS.

• Exceptions:  Either party may seek injunctive or equitable relief in court for intellectual property infringement, unauthorized access, or violations of confidentiality obligations without first pursuing arbitration.

• Opt-Out:  You may opt out of arbitration within 30 days of first accepting these Terms by sending written notice to info@orthoteamuniversity.com. Opt-out does not affect any other provisions of the Terms.

These Terms are governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict-of-laws principles. If arbitration does not apply, the exclusive venue for any disputes shall be the state and federal courts located in Maricopa County, Arizona, and you consent to personal jurisdiction there.

OTU respects intellectual property rights and expects users to do the same. We respond to valid copyright infringement notices in accordance with the Digital Millennium Copyright Act (DMCA).

Notice of Infringement: If you believe content on OTU infringes your copyright, provide our Designated Copyright Agent with:

• Identification of the copyrighted work claimed to be infringed
• Identification of the allegedly infringing material and its location
• Your contact information (name, address, phone, email)
• A statement of good faith belief that use is not authorized
• A statement of accuracy made under penalty of perjury
• Your physical or electronic signature

Designated Copyright Agent:

Ortho Team University, LLC

Email: info@orthoteamuniversity.com

Phone: (480) 213-5027

Counter-Notice: If you believe your content was wrongly removed, you may file a counter-notice with the same information plus a statement consenting to jurisdiction.

OTU reserves the right to modify these Terms at any time at our sole discretion. Material changes will be communicated via email to your registered address or through a prominent platform notification at least 30 days before the effective date.

Your continued use of services after changes take effect constitutes acceptance of the modified Terms. If you do not agree to changes, you must discontinue use. The "Last Updated" date at the top of this document reflects the most recent revision.

Entire Agreement:  These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and OTU regarding use of services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties.

Severability:  If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect. The unenforceable provision shall be reformed to the minimum extent necessary to make it enforceable while reflecting the parties' intent.

 Waiver:  No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. OTU's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

 Assignment:  You may not transfer or assign any rights or obligations under these Terms without OTU's prior written consent. OTU may freely assign these Terms, including in connection with a merger, acquisition, reorganization, or sale of assets, without notice to you.

 No Third-Party Beneficiaries:  These Terms do not create any third-party beneficiary rights except as expressly stated.

 Headings:  Section headings are for convenience only and do not affect interpretation of these Terms.

For questions, concerns, or notices regarding these Terms, please contact us at: 

Email: info@orthoteamuniversity.com
Phone:  480-213-5027
Hours: 8-5 MTN

For copyright matters, contact our Designated Copyright Agent at the information listed in Section 16.